At voicesstore.lk, we strive to ensure that our customers are completely satisfied with their purchase. If, for any reason, you are not satisfied with your purchase, our Refund and Returns Policy is here to assist you.
1. Returns
Eligibility for Returns: You may return most new, unopened items within 7 days of delivery for a full refund, provided the item is in its original condition, with all packaging, tags, and accessories included.
Exclusions: We do not accept returns for opened or used products, including accessories that are not in their original, undamaged packaging.
Non-returnable Items: Some items such as personalized or customized products may not be eligible for returns.
2. Refunds
Processing: Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method.
Refund Timeframe: Please allow 5-7 business days for the refund to be processed and reflected in your account.
Shipping Costs: Shipping fees are non-refundable, and you will be responsible for return shipping costs unless the product was damaged or defective upon arrival.
3. Exchanges
Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 3 days of receiving your order. We will arrange for an exchange at no additional cost.
Exchange Process: Once we receive the defective item, we will send out a replacement within 5-7 business days.
4. How to Return an Item
Contact Us: To initiate a return, please email us at info@voicesstore.lk with your order number and reason for the return.
Return Shipping: You will receive instructions on how to return your product to us. Please ensure that the item is securely packed for the return shipment.
Inspection: Once the item is returned, we will inspect it and confirm whether it meets our return criteria.
5. Contact Us
If you have any questions or need assistance with your return or refund, feel free to contact us:
